Shipping Information and Processing Times
We offer many options such as color and size changes. Because of these options, all of our products come Made to Order. Sometimes this can cause our production times to run 1-2 weeks. If you need your order faster, please email us at email@example.com before placing your order so we can make the proper adjustments.
All of our sensory hallway decals ship FREE USPS within the U.S.
Shipping insurance does not automatically come with your decal purchase. If you would like your order to be protected in case of loss or damage, please visit our Shipping Insurance page.
**If shipping insurance is not purchased, Lemon and Grey Designs, LLC is not responsible for replacing orders that have become lost or damaged in the shipping process.
Returns, Exchanges and Cancellations
Because each of our products come made to order, we do not accept returns, exchanges, or cancellations at this time.
If you have any questions or concerns with your order, please feel free to reach out to us. You can contact us by email at firstname.lastname@example.org. We will return your email as quickly as possible.
Lost orders do not happen very often. If you believe that your order is late or lost in the mail, please follow these actions:
Check the USPS site using your tracking number to see if there has been a delay in your delivery.
Contact your local USPS branch and ask to have the package located. In most cases, they can trace the shipment in 24-48 hours.
Contact our customer service at email@example.com so we can also check in on your package.
We strongly recommend purchasing our Shipping Insurance for coverage on your packages. Sometimes accidents do happen and USPS is unable to locate shipments.
We strongly recommend purchasing our Shipping Insurance for coverage against damage during shipping. If you receive your order damaged, please reach our customer service. Contact firstname.lastname@example.org so we can work on getting your order replaced.
Please make sure to include:
Your order number, tracking number, the date you received the package, and photo of the damaged package.
KEEP YOUR PACKAGING!! Per USPS, it may be necessary to return your order and package to your local branch to collect the insurance.
**If shipping insurance is not purchased, Lemon and Grey Designs, LLC is not responsible for replacing orders lost or damaged in the shipping process.